F.A.Q.


Q: How much does the shipping cost?

A: We offer FREE SHIPPING IN CANADA AND THE U.S.A. on all orders over $65 before taxes and promotional code. Shipping for orders under $65 is calculated automatically by the shopping cart at checkout. Free shipping for order over $65 is added automatically. You can also consult our shipping page.

 

Q: Do you offer local pickups at your Montréal studio?

A: No, unfortunately our showroom is closed to the public due to the pandemic. We want to keep our clients and our team safe, but we are looking forward to seeing you! When pick-up will be available again, we will be happy to let you know! You can always check if there is a Dot & Lil retailer near you in Québec, Canada and U.S.A.

 

Q: When will my order ship?

A: Canadian orders ship within 3-5 business days via Canada Post from Montréal, Québec U.S. orders ship Wednesdays & Saturdays via USPS from NY state. You can also consult our shipping page.

 

Q: Can I order Dot & Lil products if I live outside of Canada or U.S.A?

A: Yes! We are happy to ship everywhere in the world! Shipping cost is calculated automatically by the shopping cart at checkout.

 

Q: Are Dot & Lil products or the ingredients you use tested on animals?

A: Never!

 

Q: Are Dot & Lil products vegan? Do they contain any animal-based ingredients?

A: Almost all Dot & Lil products are vegan! The non-vegan ones are: bottled milk bath, sachets, cubes and bubble milks (they contain super moisturizing powdered cow's milk). We also choose not to use palm oil or animal oils. If you have specific concerns about a product or ingredient just email us at info@dotandlil.com and we will be happy to advise you.

 

Q: Are Dot & Lil products natural?

A: All of our base formulas are natural. We choose to use both natural fragrances (essential oils) and synthetic fragrances (fragrance oils). We use essential oils when available (like lavender, bergamot, eucalyptus & lime, and more), but some of our favorite fragrances (like honeysuckle and for example) aren't available in any safe natural form, so we use super-high-quality body-safe fragrance oils to fill out our selection of amazing scents.

If you prefer to avoid our products that contain synthetic fragrances, just check the ingredient list on the product itself or on the product page. It will always indicate what we used. If it contains essential oil, it will indicate ‘’essential oil’’, if we use synthetic fragrances, it will indicate ‘’parfum'’ or '’fragrance oil’’.

Additionally, our products are almost all anhydrous, meaning they contain no water - this allows us to safely formulate them without a synthetic preservative. If you have specific concerns about a product or ingredient just email us at info@dotandlil.com and we will be happy to advise you! We love chatting about skincare ingredients.

 

Q: Why has my candle buried down the center or not to the edge? Why has my wick been drowned out by wax, preventing me from finishing my candle?  

You need to let your candle burn to the edge of the jar the first time you use it. Our candles are made with soy wax. The first time you burn a soy candle, made by Dot & Lil or from another company, it creates a “memory” in the wax. This wax memory will be the foundation for how the rest of the candle will burn. Because of this, it is always best to let the candle burn all the way to the edge of the jar, especially the first time it is lit. Otherwise, the candle will often not be able to burn past the ring it was extinguished at the first time, which can create “tunneling” down the center of the candle and can sometimes lead to the wick “drowning” or being extinguished by the wax. To avoid this situation, let your candle burn to the edge every time you use it, trim the wick to 1/4" before every use, and burn your candle in a safe spot without drafts

 

Q: Can I send my order as a gift?

A: Yes you can! Just before the check out, add a note into your order indicating that it is a gift. You can add a lovely message or buy a greeting card. Nothing in the box will list prices.

 

Q: I forgot/made a mistake in my order, can I modify?

A: Yes! Send us an email at info@dotandlil.com we will be happy to help if your order has not yet shipped!

 

Q: Can I return any product?

A: Unfortunately no. We do not take back any products for reasons of safety and hygiene.

 

Q: How do I apply the promotional or discount code you have so kindly given me to my order?

A: During checkout from our shopping cart, on the 'Shipping/Expedition' page, enter your discount code in the field marked 'Discount/Rabais', then click 'Apply'.

 

Q: Are your products available for wholesale and distribution?

A: Yes they are. We ship from both Montréal, Québec (Canada) and Champlain, New York (U.S.A). You can get in touch with us at orders@dotandlil.com with your store name and address. We will be happy to send you our catalog and line sheet.